Mystery of a Warranty Card and Owner's Service Booklet - Ferrari Life
 
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post #1 of 11 Old 05-07-2014, 12:48 PM Thread Starter
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Mystery of a Warranty Card and Owner's Service Booklet

I have already posted that I purchased a 2002 Ferrari 575M Maranello in Argento Nurburgring, Vin # ZFFBV55A020129983, Assembly # 47143. What I hadn't previously provided was the engine #, which I had planned to do at some point in time. The other night I was leafing through my manuals and came upon the "Warranty Card and Owner's Service Book", and when I opened it I saw that it listed the Vin # and the Engine #, so I started to mark down the engine # listed for the purpose of posting it here, when I realized that the Vin # listed looks different than my own. I ran down to my 575 and checked, and sure enough they are different, the one in this booklet being Vin # ZFFBV55A620128451, for a 575M Maranello F1 just like my own (though I am not sure about its colour). See the attached. I immediately called the dealer where I purchased my car the next day and he was just as shocked as me to hear this, and understandably didn't take the time to examine the Vin # on the booklet to see if it matches that on the car when he sold it to me in Sept of last year, considering it was an 11 year old car at the time. So I then ran a new Carfax on both my 575 Vin # ZFFBV55A020129983, and the 575 listed in the "Warranty Card and Owner's Service Book" Vin # ZFFBV55A620128451, and discovered that the only place these 2 vehicles were at the same place and approximately the same time was in 2002 when they were both in possession of a dealer in Dublin Ohio called the Midwestern Auto Group. I find it utterly amazing that in the first year of its existence, these two 575's manual's were switched in error and no one ever discovered it and/or attempted to recover the correct manual set. Even if they did, they were obviously unsuccessful. In looking at the Carfax for the other 575 Vin # ZFFBV55A620128451, I see that it was sold to someone in Colorado in February of this year (the timelines on Carfax are not completely accurate because I see that my car's sale month is listed incorrectly). Therefore I am wondering if that 575 may still have the Warranty Card and Owner's Service Book that would be associated with my car Vin # ZFFBV55A020129983? If you are out there, and a member of Ferrari Life, would you be interested in mailing me my "Warranty Card and Owner's Service Book" and I'll mail you yours?
Attached Images
File Type: pdf 1508_001.pdf (45.7 KB, 105 views)
File Type: pdf 1509_001.pdf (125.6 KB, 114 views)
File Type: pdf CARFAX Vehicle History Report on ZFFBV55A020129983.pdf (396.8 KB, 152 views)
File Type: pdf CARFAX Vehicle History Report on ZFFBV55A620128451.pdf (539.7 KB, 196 views)
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post #2 of 11 Old 05-09-2014, 07:38 AM Thread Starter
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Update: As it turns out Stewarts Classics of Colorado is actually now the official Ferrari Denver, and I called them this morning to tell them the tale of the switched "Warranty Card and Owner's Service Book" in hopes that they would contact the new owner of the 575 they sold earlier this year who may have my "Warranty Card and Owner's Service Book" (I have theirs). I spoke to a service man there who was very nice, and hopefully I'll have some good news from him soon.
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post #3 of 11 Old 05-09-2014, 12:20 PM Thread Starter
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Good News! Ferrari Denver has contacted the owner of Vin # ZFFBV55A620128451 and he will check his manuals tonight to see what his Warranty Card # and Owner's Service Book show. With any luck it will show mine (unless, by some fluke, there was a 3rd 575 involved that was sold by the same dealer at the same time 12 years ago), and if so, he will put us in contact with each other to make the switch. I'll know the answer by Monday.
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post #4 of 11 Old 05-13-2014, 02:08 PM Thread Starter
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Update: Bad News! Ferrari Denver contacted the owner of Vin # ZFFBV55A620128451 whose Warranty Card and Owner's Service Booklet I have, and he claims to have 1 book in his possession that matches his VIN, but has no books in his possession that match my VIN # ZFFBV55A020129983. I guess this means I may never recover those original booklets.
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post #5 of 11 Old 05-14-2014, 08:24 AM Thread Starter
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Latest update: I received an email from the owner of the other 575 in Colorado, who is very nice, and said he would continue to search for traces of my VIN in his books that are displaced throughout his property (he has quite a collection of cars). So far, however, his search has only resulted in books which show his VIN. So it appears the original dealer may have duplicated the VIN in 2 separate 575 books, which is what has been suggested to me before.

Last edited by tifosi_; 05-14-2014 at 08:31 AM.
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post #6 of 11 Old 05-15-2014, 12:25 AM
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Quote:
Originally Posted by tifosi_ View Post
Latest update: I received an email from the owner of the other 575 in Colorado, who is very nice, and said he would continue to search for traces of my VIN in his books that are displaced throughout his property (he has quite a collection of cars). So far, however, his search has only resulted in books which show his VIN. So it appears the original dealer may have duplicated the VIN in 2 separate 575 books, which is what has been suggested to me before.

Hi Clyde,
crazy hystory ....
.... I thought these things only happened in Italy .... not you never stop learning ...

Good Luck !!!

Fabio

PRESENT: 575 F1 HGTC ROSSO CORSA 2004' - MB CLS 350 CGI 2007'
PAST: 550 ROSSO CORSA 1998' - MB CLK 240 2002'
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post #7 of 11 Old 05-15-2014, 10:35 AM Thread Starter
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Originally Posted by 550_Maranello View Post
Hi Clyde,
crazy hystory ....
.... I thought these things only happened in Italy .... not you never stop learning ...

Good Luck !!!
Thanks for the good wishes Fabio. I am going to contact Ferrari North America in New Jersey now to see if I can get a replacement warranty book from them.

Clyde
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post #8 of 11 Old 08-14-2014, 01:01 PM
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Did FNA provide a warrantee book? I have a similar situation (missing book) and would like to get a new one if available. Tkx! FS
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post #9 of 11 Old 08-15-2014, 07:00 AM Thread Starter
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Did FNA provide a warrantee book? I have a similar situation (missing book) and would like to get a new one if available. Tkx! FS
Actually FNA told me to talk to the local dealer, who told me to contact FNA, so I after getting the run around and realizing that my car is out of warranty anyway, I decided not to pursue it any more for now. I assume that's the what happened to the previous owners of my car who eventually became frustrated with attempts to get this righted by Ferrari.
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post #10 of 11 Old 08-15-2014, 10:56 AM
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post #11 of 11 Old 08-15-2014, 03:15 PM
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Clyde- Easy to figure out. Just check the engine number on the warranty book first page against the engine number on your 575M. If they match, just make a pen and ink change in the warranty book.
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Present: 575M 135171
Past: Dino 246 GT 02984, 365 GTB/4 14009, 308 GTS 25125

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