Dealer war stories - Ferrari Life
 
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post #1 of 19 Old 03-09-2011, 03:38 PM Thread Starter
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Dealer war stories

So, I told a few of you I would share the wife's purchase story. I'll leave out the gory details, but suffice to say there was a lot of BS that got to the final deal. Got the wife a 2010 California, I know most of you hate them, but look past the car for a second for this story. Anyway, dumb me missed a lot of glaring warning signs and still kept moving with the deal because the wife liked this color and they arent easy to find.

I stupidly let the dealer arrange the transport on it and the car was shipped in a truck that was not covered on the bottom (yes, the bottom). The pics below is what I got on Monday when it arrived. I whited out picture is the driver of the truck backing it off, but if you guys could have heard the wife crying, it would have broke the hearts of even the worst hard asses out there.

Anyway, any of you have an experience like this? This is from a very large high end car dealer too.
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post #2 of 19 Old 03-09-2011, 03:52 PM
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WAIT: Am I looking at road dirt or is that paint damage?!> if the latter I would reject the shipment, crying and all and have the dealer make it good. THAT IS JUST WRONG.

IF common road dirt....you and the wife should have a fun time [with a credit from the dealer] having it detailed out to your specs.

WOW. Hate to ask but who is that shipper? I would have been inclined to have it shipped with a better co.

sorry for the suprise package. I would send the dealer these pics and wait for a response: This is a community he wouldn't want to do that to.

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post #3 of 19 Old 03-09-2011, 03:58 PM
 
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That really is unbelievable. Hard to imagine a transport company could be so negligent. (welllll....). This happened recently?
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post #4 of 19 Old 03-09-2011, 04:03 PM Thread Starter
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I thought the same thing, it was dirt and road filth. The driver hands me the inspection form and says here ya go! I said, yea, I need to go wash the car to see whats wrong it it, so have a coke and a smile and shut the heck up for a while. It would have been tough to send it back as I had paid for it already and the dealer from what I could sense isnt known for bending over backwards.

I did send it to the dealer, no response, so I did the best thing you can ever do to a dealer, buy a brand new 458 from someone else

PM me for the shipper and dealer if you want to know, I dont want to start a war on the board here, I was torn on whether to tell this tale, but I think new people neeed to know that there are some clowns out there and they need to be careful when buying higher end cards like this.
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post #5 of 19 Old 03-09-2011, 04:05 PM Thread Starter
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Yes, recently as these pictures and the car were dropped off Monday. It almost begs the need to have a private part of the forum were we can talk about good experiences and bad ones with dealers and shippers.
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post #6 of 19 Old 03-09-2011, 04:22 PM
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so: is this more than dirt? CA's are so new that I would never expect damage enought for a new paint job on even a 10 year old car. That is NOT delivered as bought.

Contact the dealer support or not, that is billable IMO.

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post #7 of 19 Old 03-09-2011, 04:32 PM Thread Starter
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Thanks, its being detailed tomorrow by an expert, so we will see from there. Not holding my breath for anything from the dealer, I'll ask you guys next time.
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post #8 of 19 Old 03-09-2011, 05:05 PM
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Sorry about the dirt. always spec a closed carrier when i ship. the private part of the forum is here:
http://www.ferrarilife.com/forums/elite-members-lounge/

there is an even privater part of the forum for some..... .



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post #9 of 19 Old 03-10-2011, 06:03 AM
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While I can appreciate discretion, I think not airing this dealer's dirty laundry for all to see only ensures they will do it to the next guy. I'm not sure where you bought it or if you plan or having it serviced there but in light of that I would certainly call them out for everyone to see. That's complete bullshit that they haven't even acknowledged your issue. They owe you a comprehensive detail if nothing else.

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post #10 of 19 Old 03-10-2011, 06:36 AM
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Originally Posted by barcheta View Post
While I can appreciate discretion, I think not airing this dealer's dirty laundry for all to see only ensures they will do it to the next guy. I'm not sure where you bought it or if you plan or having it serviced there but in light of that I would certainly call them out for everyone to see. That's complete bullshit that they haven't even acknowledged your issue. They owe you a comprehensive detail if nothing else.
+1. The issue is pretty black and white, without any real subjective opinion that could be argued by either party - the car was delivered as per the pictures. Life is not perfect and dealers are human as well, but I think you have a right to state who the dealer is, provided that if they resolve the issue to your satisfaction that you also inform everyone as to the resolution (to allow for a balanced report on the issue).

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post #11 of 19 Old 03-10-2011, 08:16 AM
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Originally Posted by barcheta View Post
While I can appreciate discretion, I think not airing this dealer's dirty laundry for all to see only ensures they will do it to the next guy. I'm not sure where you bought it or if you plan or having it serviced there but in light of that I would certainly call them out for everyone to see. That's complete bullshit that they haven't even acknowledged your issue. They owe you a comprehensive detail if nothing else.
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+1. The issue is pretty black and white, without any real subjective opinion that could be argued by either party - the car was delivered as per the pictures. Life is not perfect and dealers are human as well, but I think you have a right to state who the dealer is, provided that if they resolve the issue to your satisfaction that you also inform everyone as to the resolution (to allow for a balanced report on the issue).

+3, you already know my vote, but it's worth certifying. I would suggest that if the 'dealer' doesn't come up with some sort of satisfaction that we do post his location to avoid. I wouldn't accept a Toyota in that condition or ANYTHING delivered to me in such condition [perhaps cellery or mushrooms, but that is expected].

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post #12 of 19 Old 03-10-2011, 05:17 PM Thread Starter
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You guys make good points. The dealer is Bentley Gold Coast in Chicago. I didnt know who the transport company was until it shipped, but they are VLS, LLC a carrier they use apparently. Luckily, I dont have to have the car serviced there, I live in barcheta's area and have local dealers for service.
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post #13 of 19 Old 03-11-2011, 04:22 AM
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I live in barcheta's area and have local dealers for service.


you wanna talk about dealer war stories...........



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post #14 of 19 Old 03-12-2011, 02:58 PM Thread Starter
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Do share Wetpet, I am going to have to have these things serviced someday....
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post #15 of 19 Old 05-11-2011, 08:52 PM
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I just hired an attorney over this "War Story".........
In March I offered to trade in my '90 348 plus cash on a 360 from a Florida dealer. He accepts the offer ask for a 10k deposit, the VIN for my 348. A few days later he sends a truck to pick up my car. Now they recieve my car and tell me they found a Car Fax entry indicating a difference in mileage than on my odometer. I get more evidence that the Car Fax report is in error from the previous owner who had the car for 13 years. I receive an email from the dealer saying they have decided to move forward anyways and to send them the balance I owe. So I wire the balance. In a week or so they ship my 360 to me. They tell me the title is at a bank and as soon as they get it they will send it to me. I keep calling regarding the title and get the same excuse. Additionally, the car arrived (360) with a check engine lite on, cracked headlight lense etc that they did not disclose to me. After waiting about 6 weeks, I send a letter to the owner of the dealership, detailing all my issues with the transaction. Now I receive a phone call from the GM who proceeds to tell me that he wants another $10,000 because he cannot prove the mileage on the car and he took it to an auction where the other dealers only offered him $20k (he gave me $30 on a trade). He won't entertain any discussion regarding the problems with the 360. AND, he proceeds to tell me that the damage to the headlight was done in transit. (Problem is, I have the inspection report from the carrier in which he documents the damage). The GM does tell me that the title is sitting on his desk. I could almost understand his position IF he hadn't decided to move forward with the deal after he found a car fax problem. I have documented a myriad of lies, unbelievable, truly. SO, I am taking the 360 to find out why the check engine lite is on, and I made a complaint with the DMV in Florida (the GM says he is not concerned about that because I sold him a car that was TMU). I have repair documents, titles, proof of insurance, lease agreement form, notorized mileage documents all of which refute the Car Fax report. WHAT WOULD YOU DO? (I am not a rich guy, they have the deep pockets and I know they know that too)
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post #16 of 19 Old 05-12-2011, 04:44 AM
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sorry, i didn't see your post earlier. Talk about dealer war stories and our local dealer will surely come up. Unbelievable war stories about the most basic issues like putting tires on backwards. When they have large arrows indicating rotation! And much worse. My recommendation is our sponsor here: Competizione in gaithersburg. I think most here will second that as we all use them. Their website is below. I would recommend stopping by the shop and briefly talking to richard or fernando. you won't want to go anywhere else. People ship their cars from all over to them. Good luck and hope to see you around. come by the donut on sunday morning and show us your 458.

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Do share Wetpet, I am going to have to have these things serviced someday....


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post #17 of 19 Old 05-12-2011, 05:34 AM
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Do share Wetpet, I am going to have to have these things serviced someday....
Send me a PM and I'll tell you who to avoid based upon personal experience with my TR and 360.

I also reside nearby.
Hope to see you at C&C in Annapolis someday.
Welcome to the Life.

BTW, Competizione (FL sponsor) is the best, hands down.
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post #18 of 19 Old 05-12-2011, 11:22 AM
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BTW, Competizione (FL sponsor) is the best, hands down.
We also need to mention our good buddy Josh, also an FL sponsor, at ECS.
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post #19 of 19 Old 05-13-2011, 05:44 AM
 
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On the positive side. As humans we often repeat the bad and negative news we hear, yet give little credit to people and dealerships who do thngs that are correct, fair and just. I recently purchased a 2007 F430 Spider from a Ferrari dealership in Florida ( Fort Lauderdale ). I live in New Jersey and had the car shipped up to me after the purchase. Upon arrival I noticed a problem with the roof and drivers seat bolster. Living many states away from the dearlership and having closed the sale--I fully expected a problem in getting the items repaired. To my pleasant surprise-- the responce I got back from the dearlship was-- they were not aware of the problems, but were very sorry they were there and would do anything and everthing to correct the issues and make me happy. They had my car towed at their expense to a local Ferrari dealership and to the tune of OVER $3000 paid to make all necessary repairs. THE WAY TO GO GUYS !! A quality product- a quality dealership- and good humans. It kind of echos what we all see in Ferrari--always seeking perfection and excellance!!

Last edited by WizardofOz; 05-13-2011 at 05:55 AM.
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