Please avoid www.lapassione.co.uk! - Ferrari Life
 
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post #1 of 7 Old 11-08-2009, 11:35 PM Thread Starter
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Please avoid www.lapassione.co.uk!

Just a warning to your all!

I ordered a Kyosho 1/18 Ferrari model at La Passione(http://www.lapassione.co.uk) in UK. After a while I recieved a model that was completly beaten up (possible because of a transportdamage). Because they could not send another one with the ordered colour I asked for a money return. - That was many weeks ago! - Since then I have heard nothing from them! I have written many e-mails but they never answers or simply send the money back!

Just a warning.....

Best regards
ABO
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post #2 of 7 Old 11-20-2009, 09:01 PM
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disheartening!
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post #3 of 7 Old 11-21-2009, 09:50 AM
 
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Sorry to hear that, looks a nice website, which is a shame. Hope you get this sorted, nothing more annoying than being ripped off via the web.
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post #4 of 7 Old 02-18-2013, 12:44 AM
 
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I know how that fells I ordered a book from them which took 2 months to arrive and by then I know longer needed it. So I sent it back and they told me were to go about getting a refund.
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post #5 of 7 Old 02-18-2013, 03:07 AM
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This has been quite a few years now, but I ordered a product from them.After waiting a month I received an email stating the product was no longer available. Nothing else, no suggested replacement and no mention of a refund since my CC had already been charged. When I enquired about an alternative product I was told a number of weeks later that it too was no longer available.

What I took away from the experience...
  • Customer service is zero which as foreign customer is a must
  • Seems that they don't really have the inventory. They simply try to source it after someone orders it.
  • If they do carry the inventory, the web site is very poorly maintained in term of product availability which is inline with their customer service.

Prior to that I had ordered a few items from them and was satisfied. Seems that if the product is available and arrives undamaged everything is ok. If you need to resolve a non-standard experience you may be in for a bit of trouble. I've never even looked at their website since then. Not worth the gamble.

Sorry to see you've had a bad experience with them and also sorry to see that it's still the same over there after so many years
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post #6 of 7 Old 02-18-2013, 04:42 AM
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sorry to hear everyone had such a bad experience. hope you guys bought it with a credit/debit card. its much easier to get your money refunded if so, because you can explain the situation with the credit card company and they will usually refund your money

Maserati GranTurismo MC - Giallo yellow
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post #7 of 7 Old 02-18-2013, 10:55 PM
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No-one will be surprised to know that the website no longer operates and the business has folded, I think 2-3 years ago - about the time you guys were using it.
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