WARNING! Never buy Kartier Forged Wheels! Lamborghini Kartier Wheels Fall Apart
I have spent over $10,000 on custom wheels for my Lamborghini Aventador through Jorge Prat, the owner of Kartier Forged Wheels, including $2,000 for certifying the new wheels for my Aventador, custom painting, and building the wheel through COR wheels.
Three months later, I received from Kartier Wheels two front wheels that did not even fit an Aventador, as they were too shallow, and after mounting them, they tore into my brakes. I and the intermediary salesperson have been demanding proof of the Aventador testing and certifications over the last 6 months since purchase, but the owner of Kartier Forged Wheels, Jorge Prat, refuses to provide the certifications we paid for and also refuses to pay for the damages to the brakes.
The improperly designed front wheels were eventually replaced, but Kartier Forged used a different painter for these replaced front wheels from the original four wheels. NOW for the nightmare of the REAR WHEELS as well! On September 29th 2016, I’m driving home and there is an explosive bang, the driver’s side rear wheel breaks apart, the tire blows, and I almost hit a pedestrian. I initially thought it was a large metal piece in the road that ruptured the tire, but after examining the wheel, half of the bolts were missing on the wheel, the inner and outer barrels were separated apart, and the bolts on both rear wheels were loose enough that I could loosen them with just my fingers. My car had to be towed to Lamborghini Manhattan who confirmed that the rear wheels were completely improperly tightened and this is what caused the breakage of the wheel and tire. If this had happened on the highway or on any track, my life would have been endangered. I quote from my auto shop: "I have been in this business 25 plus years and reassembled many wheels, it looks to me whomever painted them just put them together hand tight and forgot to torque them to specification, on top of that they didn't use lock tight or any sort of locking flange bolts."
COR wheels made these wheels for this Kartier wheel line. I will not endanger my life or anyone else's life until I have proof that these wheels were properly torqued and certified AFTER painting and that this won't happen again. What is the customer service response I receive from the owner of Kartier Forged, Jorge Prat?
This is the text I receive from him on 10/12/16 at 8:20pm: "I have an option for you but first I will restate these rear wheels were damaged, both rear inner barrels are bent, Only one tire went flat, the wheels sustained damage to the outside of the lip, The rivets came back all set at different torque specs than they were sent to you with. This is not a warranty issue. My option is as follows. I will cover the inner barrels so you will not vibrate when you're driving the car, place new rivets, and ship them to be installed at Tony's Tire in Newark N.J. where they will check in front of you the torque spec. This will only be possible if you are willing to sign a document stating that if these wheels are tampered with again, if the torque is changed in any way by any shop and you attempt to contact me to cover someone else's mistake again then you will be in breach and forfeit the money I would be now covering for your shop's error. You would then not only have to return the money in full but also be summoned for litigation."
Firstly, it is SHOCKING that Kartier’s owner would dare accuse me of contacting him "to cover someone else's mistake again". Secondly it is unprofessional to blame me or anyone else for tampering with the bolt torques (WHY would ANYONE do that?) and refuse to acknowledge the wheels defects. Thirdly, Jorge Prat refuses to take responsibility for the wheels and the damage resulting from their poor manufacturing (the front wheels didn't even fit and damaged my brakes, and the rear wheels fell apart and Kartier Forged refuses to honor their warranty, pay for any damages, tires, labor, towing, shipping or refund of the wheels). Of course the barrels were damaged, the wheels separated on failure, the tire blew, and the wheels crashed into the pavement from the impact and nearly caused complete loss of control of the car, and the car had to be towed away.
My response to Jorge Prat owner of Kartier Forged by text on 10/13/16 at 10:23pm was: "No one touched the bolts. Or the wheels… Perhaps your painter undid the bolts while painting. Before I agree to anything, send me proof of the torque inspection sign off AFTER painting for both front and rear wheels.” On 10/14/16 I also ask proof of all TUR certifications that were checked on my wheel including the wheel test certification that I paid for and Jorge Prat has refused to provide over the last 6 months. To this the owner of Kartier wheels replies, “I contacted COR, they will not be releasing any quality control documents that are for company use.” COR wheels has nothing to lose to by providing torqueing certification if Kartier truly did send it to them after painting if they followed their TUR certification standards – I leave that to Chris Robles owner of COR wheels to comment.
This is the last email I received from Kartier Wheels owner Jorge Prat 10/14/16 at 7:32pm: “My offer to resolve this amicably stands, if you do not accept my offer please advise me on how you would like to pay for shipment of your (broken) wheels back to you.” Note this owner also even refused to pay for shipping to him so that he could inspect the broken wheels. I quote again what Jorge Prat of Kartier Forged provides as an “amicable solution” when you spend over $10,000 on a set of wheels – he will pay for fixing the wheels if I am “willing to sign a document stating that if these wheels are tampered with again, if the torque is changed in any way by any shop and you attempt to contact me to cover someone else's mistake again then you will be in breach and forfeit the money I would be now covering for your shop's error. You would then not only have to return the money in full but also be summoned for litigation."
I tell you what, the only solution at this time is for Jorge Prat to issue an apology and refund this JOKE of a $10,000 set of “custom wheels”. If he does so, I will publically acknowledge it. Until that time (i.e. never) he should know what he can do with them. Let me reiterate, NO ONE SHOULD EVER BUY FROM KARTIER WHEEL OWNER JORGE PRAT!!! He will blame everyone EXCEPT Kartier Forged for any defects, he will NEVER honor his warranty, and he will NEVER pay for damages or expenses to your car due to his defective wheels. He and his company should receive the Karma that they rightfully deserve and I hope NO ONE falls for his criminal behavior or purchases another set of wheels from him. Remember, he may change his branding, but remember the owner’s name – Jorge Prat. Feel free to pass along to other forums/publications to warn others.
Your 1st post is a complaint about a Lamborghini in a Ferrari Forum.
Spam for sure, and in multiple locations.
Lambo owners own Ferraris too
Own a 350 GT. I just like the classic Ferrari's. Aventador is my first Lambo.
Posting because I know that our cars are oftentimes customized to the owner's preferences.
No one should go through what I went through. :frown2:
If I recall, there was a story in UK, similar but far, far worse where a client had his Daytona restored but the outcome was a total disaster.
From your report, I assume you are situated in the Northeast of US ?
WOW. I was just looking at their wheels. I mean like 10 minutes ago....WOW.
I should have followed my gut
Yeah, I thought their wheels looked cool, especially since they allowed me to custom design the wheel to however I wanted it. Then the costs started mounting for this stress test (never got proof of them done), then painting this, then that, then the front wheels didn't even fit my car and ruined the brakes (which they refused to pay), then the falling apart of the wheels, not to mention towing, $1000 tire, labor, replacing with old wheels, express mailing, NOTHING covered by them. I stupidly paid most of the fees via wiring. But even CC protection wouldn't have covered ANY of those expenses that this wheel maker has refused to pay. As I stated before, remember the name Jorge Prat and whatever wheel brand he may resurface with. Every time I look at that text on my phone I get disgusted.
Aventadorny, heartbreaking to hear that. No one should have to exerpience that kind of treatment. How unprofessional could they be ? It is mind boggling.
This matter is a private matter between Kartier Forged and Ricky Hsu aka AventadorNY. This does not involve Chris Robles or COR wheels. COR has honored their warranty as they always do. No forum member, administrator or other company have anything to do with the resolution process that will, should or should not take place in this instance.
I have offered to correct the issued wheels at my full expense on the condition that he go through one of my trusted installation facilities local to him in order to have the set confirmed in person. After a detailed inspection of the returned wheels , there was evidence that some manipulation had happened to the wheels after leaving our facility.
In the spirit of keeping Ricky Hsu riding on these wheels, I had offered Ricky Hsu aka AventaroNY, a no cost to him solution on his set of wheels which do not fall under any warranty guidelines. I'm publicly posting these facts as the intention by the creation of this thread was to be hurtful and damaging to me and others as well. Mr. Hsu has had an option and every courtesy extended to him before any related or unrelated threads were created in order to get his wheels resolved and his vehicle back on the road with Kartier Wheels.
I will not be replying to this thread beyond this post and ask Mr. Hsu to contact me directly with any questions or concerns.
Thank you for reading.
Jorge, glad to hear the other side's story told.
Hope things get resolved to the best interest of all parties involved.
Yes, The Public Deserves to know the COMPLETE Kartier Scam
Mr. Jorge Prat (OWNER of Kartier wheels):
Your response highlights exactly the reasons I have posted this warning to others, absolutely shameful from an owner of a company that shirks responsibility in the manufacture of a defective wheels that have damaged my car. The intention of this post was to warn people about you and your company and no one else.
1) You blame your customer for "manipulating the wheels". I have owned your defective wheels for one month that was installed by a highly respected auto shop in business for over 10 years. Why would ANYONE or I "manipulate these wheels"?
2) Both this shop and Lamborghini Manhattan have inspected your wheels and found not just one, but also ALL defective due to improper assembly and torqueing. I have given you every option to show me proof of torqueing certification after painting which you have not been able to provide for the last month, which you state must be performed before release. If you provide this certification with the date and printed signatures of the certification AFTER my wheels were painted, I will publicly rescind my accusation of the defective wheel production, which two separate shops have confirmed.
3)? Did you actually say a "no cost solution"? You have REFUSED to pay for ANY damages your wheels have caused. No towing of the car, NO brake bleeding and repainting, NO tire replacement, NO shipping charges, NOTHING! And you have the gall to write "at your expense?” Your "designed" front wheels DIDN'T EVEN FIT my car even though you designed them for an Aventador, I paid for certifying them for an Aventador, and paid for the damages that your non-fitting wheels caused because YOU REFUSED TO PAY THESE DAMAGES!
4) Let me remind you about your "customer service" text. You dare try and send me "repaired" rear wheels that were dented, separated, rims broken due to the crash (not replacements) and refuse even shipping charges or any damage payments? Everyone please remember this is the "owner" of Kartier who blames the wheel falling apart on ME and the professional auto shop in business longer than he has who simply mounted his wheels.
I again post a picture of these one-off wheels IN CASE ANYONE SEES THEM ON EBAY OR IF THEY ARE ATTEMPTED TO BE SOLD by this unscrupulous man. These are DAMAGED 20”/21” and defective wheels so for your own safety, please do not buy them if you ever see them on the market.
I don't think I or anyone else who reads your response needs to say ANYTHING more (nor do you). You truly are a disgrace to the car business, but we'll let people judge for themselves.
If you think a credit card will protect you from the KARTIER FORGED scam, think again - he actually will blame you, the customer, for his wheel defects so that he not honor ANY warranty, and REFUSE to pay for ANY damages his defective wheels have caused. Yes, I agree. Thank you for reading this.
Enough. Settle this between yourselves and no more spamming up the forum with your private vendetta.
Thread has been closed.
|All times are GMT -8. The time now is 10:26 AM.|
Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
User Alert System provided by Advanced User Tagging (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.