Great story, BMW-related - Ferrari Life
 
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post #1 of 17 Old 12-01-2014, 03:48 PM Thread Starter
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Great story, BMW-related

I sold my Porsche Boxster S and bought a BMW 335i for a daily beater car. I enjoyed the 335 so much that I also bought a BMW X5 to haul the dog on vacations.

The X5 had a problem with the low pressure fuel pump, about $1,000 to repair from the dealer. Out of warranty, so I'm screwed right? No!

I googled BMW X5 low pressure fuel pump and low and behold, there was a voluntary recall on file with the NHTSA. Unfortunately, my dealer did not have that info in their computer system.

So, I called BMW NA, explained the situation (very nice people, by the way) and they said they'd get it resolved in 3-5 days.

Meantime, I'm driving a brand new 528 loaner and loving the car.

At 7:30pm tonight I get a call from BMW NA saying they called the dealer, authorized the repairs, and will cover the costs! I literally got a resolution in hours, not days.

This is how a manufacturer instills brand loyalty. Oh, and the interior parts on my BMWs are not sticky either.

Thank you BMW!
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post #2 of 17 Old 12-02-2014, 03:49 AM
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Some years ago, I had a similar experience with a 325i (E30), which I had bought very secondhand - it was already 8 years old when I got hold of it.

I was driving along quite happily one day when the entire cabin filled with steam and all the windows instantly fogged up, so I couldn't see a thing outside the car - quite scary!

I managed to stop without coming to any harm and once I had cleared the windows, I was able to drive to my local garage. It tuned out that part of the aircon system had failed and this was due to a build-up in pressure in the main cooling system, in turn due to a faulty radiator cap, which should have been the subject of a recall a long time previously.

More in hope than expectation, I wrote to BMW about it. However, they were most sympathetic: as well as agreeing to pay for the repairs, they insisted on my taking my wife out to dinner at their expense (quite useful, as it happens, as our anniversary was just coming up and BMW's idea of a budget for a decent dinner was rather more generous than my own!).

Best wishes, John
Ferrari: 550 Maranello S/N 110995, Dino 246 GT S/N 6934
Other: 1990 Bentley Turbo R, 1989 Porsche 911 C2, 2004 Mercedes 500CLK, 2011 Mercedes E350 CDI, 1972 VW T2 Camper, 2014 Fiat 500C, 1963 Jaguar E-type 3.8 FHC, 2015 Maserati Granturismo Sport
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post #3 of 17 Old 12-02-2014, 05:09 AM Thread Starter
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Great story as well John.

Some manufacturers and dealers understand the lifetime value of a delighted client.
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post #4 of 17 Old 12-02-2014, 09:34 AM
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Al, John, now that is how to run your business and treat your customers.

w/ smiles
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post #5 of 17 Old 12-02-2014, 12:00 PM
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Al, like Avis, they HAVE TO try harder.
Even so, I wouldn't trade my Spider for one of every model they make.

Of all the narcissists I know, I love me the most.
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post #6 of 17 Old 12-03-2014, 05:37 AM
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Quote:
Originally Posted by Jimmy Chen Shiba DDS View Post
Al, John, now that is how to run your business and treat your customers.

w/ smiles
Jimmy
Unfortunately in my case it does not seem to have borne fruit for them

Best wishes, John
Ferrari: 550 Maranello S/N 110995, Dino 246 GT S/N 6934
Other: 1990 Bentley Turbo R, 1989 Porsche 911 C2, 2004 Mercedes 500CLK, 2011 Mercedes E350 CDI, 1972 VW T2 Camper, 2014 Fiat 500C, 1963 Jaguar E-type 3.8 FHC, 2015 Maserati Granturismo Sport
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post #7 of 17 Old 12-03-2014, 06:43 AM Thread Starter
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Al, like Avis, they HAVE TO try harder.
Even so, I wouldn't trade my Spider for one of every model they make.
Sadly, they don't take Ferraris in-trade David.
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post #8 of 17 Old 12-03-2014, 08:30 AM
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We had some very bad experience with BMW here in Germany.

My father had one of the first M3s and the car was missing power and blew the headgasket quite often. He was dissappointed and BMW was trying to hide the problems. He got an Press Car for an week that was a different car, he said: "Take mine back and give me this" (had much more milage and was already "used" but they deneied. So he sold his.

He than bought an 3.0 CSL "Batmobile" and the engine again was everything else than reliable.

After a long break, he bought a E34 (5-Series) and that car was just dangerous! My parents drove with it on the Autobahn, and suddenly it lost all power and only drivable at 30 km/h. BMW:" This is the first time we hear of this problem, but we canīt help!" (A friends father had the same problems also with an E34... And either got help from BMW)

My mother than got a E36 (3-Series) as a Cabrio. But the dampers were rubbisch after 10.000 kms, she ordered it with M-Package. The local technician said to my mother, that women arenīt able to feel if a car is not woking correctly and that there canīt be a problem!! HIS MISTAKE. My father went there and asked, what he was thinking and if this is his way to handle customers. After my father was ready, a lot of other customers (waiting to buy or service a car) went away from that dealership that day. Another dealership was quite nice and replaced all dampers twice, one time the whole front suspension. But the dampers were just rubbish and my father installed a set of Konis.

After that, my Mother got an E46 and that car made even more suspension problems in less milage. New fron suspension after 15.000 km and dampers. And again dampers, and again front suspension and dampers. She was rid of that car after it had a fracture in the Body and the local dealsers doesnīt wanted to fix that...
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post #9 of 17 Old 12-03-2014, 09:32 AM
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m1076, your family's experience with BMWs simply awful !

My brother in law did buy BMWs for some time and if I recall, he did have "problems" quite often and his repair costs were rather unreasonable.

w/ smiles
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post #10 of 17 Old 12-03-2014, 12:08 PM
 
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Quote:
Originally Posted by 360 Modena View Post
I sold my Porsche Boxster S and bought a BMW 335i for a daily beater car. I enjoyed the 335 so much that I also bought a BMW X5 to haul the dog on vacations.
I've been contemplating a Porsche Boxster S for some time (as a daily driver)...how do you like that car overall...everything, or aspect, considered?

I've also considered a Porsche 911 -- both more or less in the same price point. around the $20 or 25K price point.
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post #11 of 17 Old 12-03-2014, 01:57 PM Thread Starter
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Great story, BMW-related

I'd opt for the 911. Better yet, try to buy a previously owned 911 air cooled at a reasonable price. Porsche seemed to be more precise driving car, meaning you can't nap while driving. The handling and steering is quite good. The car is not as visceral as a Ferrari, of course.

I replaced three computers in ten years on the Boxster S which only had 10k miles. The dealer and Porsche NA were no fun to deal with, so I moved back to BMW ownership,

Good luck Lawrence
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post #12 of 17 Old 12-03-2014, 06:18 PM
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My neighbors 740li burned to the ground in a parking lot while she was in the store.



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post #13 of 17 Old 12-04-2014, 07:29 AM
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Quote:
Originally Posted by wetpet View Post
My neighbors 740li burned to the ground in a parking lot while she was in the store.
That'll teach her not to leave a cigarette burning in the ashtray

Best wishes, John
Ferrari: 550 Maranello S/N 110995, Dino 246 GT S/N 6934
Other: 1990 Bentley Turbo R, 1989 Porsche 911 C2, 2004 Mercedes 500CLK, 2011 Mercedes E350 CDI, 1972 VW T2 Camper, 2014 Fiat 500C, 1963 Jaguar E-type 3.8 FHC, 2015 Maserati Granturismo Sport
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post #14 of 17 Old 12-05-2014, 07:25 AM
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I've owned four BMW M5's.

1988 E28 M5
Good car, but would jump out of 4th gear under low load. Applied the recall of newer detent springs, didn't fix it, finally wrapped the car around a tree in the wet one day.

1991 E34 M5
A very good car, but it would leak oil from the timing chain cover and BMW could never fix it.

2006 E60 M5
Blew the oil cooler, brakes covered in oil, was lucky to be able to stop safely. Repaired under goodwill by BMW USA. But had a lot of failures that were expensive, such a hydraulic control unit for the SMG, idle control valves, catalytic converters. Still have this car with 150k on it, but isn't driven much.

2008 E60 M5 with Dinan 5.7 stroker
Very fast, but broke 8 rings after 20k miles. Dinan refused to repair it, demanded I purchase a new engine at his cost, which was north of 25k installed. Declined and ended up selling the car for pennies.

Now I drive my QP everyday. Other than a new clutch at 20k because of a failed pilot bearing, it's been solid, though I did put all formula dynamics goodies on it
..
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post #15 of 17 Old 12-05-2014, 06:42 PM
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Oh and interior parts (steering wheel, door handles) weren't sticky, but the black peeled off) on both the E60 cars. Apparently very common on all BMW's of that period.
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post #16 of 17 Old 12-06-2014, 02:29 PM Thread Starter
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I'd love to drive a QP daily, how very cool 😎
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post #17 of 17 Old 12-06-2014, 11:20 PM
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Thanks, it's a cool car and goes well with her cousin.
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