Join Date: Jun 2002
Location: USA & Singapore
Ferrari Life Posts: 5,509
This is funny because United is my preferred airline. I know a lot of people who hate United but I've never really had a problem with them. The reason I started flying United was because United, at the time, was the only airline that you could go from Portland, Maine to Singapore without changing airlines along the way. Now with the merger of Delta and Northwest you can fly with them along that route but I've been flying United for so long that I'm super triple deluxe gold elite or whatever the highest tier level is when you fly around the world every month. Plus I fly business class so the frequent flyer miles add up quick. I fly the 895/896 flight back and forth from Chicago to Hong Kong, that's my preferred route. I like both airports, I like the timing, I like the airplane, I've never had a problem. The plane they use on that route is an updated 747 and I always like to get the window seat on the upper deck. It's nice. 17" Flat screen TV with all the movies and TV shows that you can stop and continue whenever you want, the food is good and I never leave the plane hungry. The seat folds flat into a bed and I get good rest. I know there are better airlines out there but United has done a good job of getting me from where I am to where I need to be comfortably and without any difficulty.
Got a long layover in Hong Kong? No problem. You go to the Red Carpet Club and you get free food, free drinks, free internet, couches, magazines, you can even take a shower if you want. It's all included when you fly United Business. I always have a 4 hour layover in Hong Kong, I look forward to it.
It is easy to knock an airline for poor service based on the limited experiences of a few people. I know of a saying in business that if a person gets good service they will tell 2 or 3 of their friends. If they get bad service they will tell 10-12. Now with the internet we expand that to thousands. The 98% on time and satisfied customers gets diluted.
Here's a tip for the un-experienced flyers. When you get on the plane and get seated, ask the flight attendant for a customer comment card. Fold down your tray table and leave the comment card in plain sight with a pen. I filled out a customer comment card on South Korea Airlines and got a response from the president of the company.
'79 308 GTS, '82 Jeep CJ7 Jamboree
"Time is what prevents everything from happening all at once."