Attn Admins: Why Only PayPal for Member Renewal? - Ferrari Life
 
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post #1 of 18 Old 06-11-2015, 05:51 AM Thread Starter
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Attn Admins: Why Only PayPal for Member Renewal?

Sorry - not the right place for this thread but didn't know where else to put it, and I wanted it to get noticed. My FL subscription has ended and the only way to renew is using PayPal.

After a couple of bad experiences I refuse to use them.

Why is everyone on the internet married to PayPal? I think it is really not smart to have only 1 way of paying.

For me, I want to remain a paying member at FerrariLife after 8 loyal years. But if PayPal is the only way, I will drop out.


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post #2 of 18 Old 06-11-2015, 07:07 AM
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Onno, good point. There ought to be an option to use a credit card also. Myself, I prefer PayPal if it's offered, but I know others aren't as favorable toward it as I am.

I've moved your thread into the Community Help section, where it "should" get noticed by the Admins/Owners of the website, and I've changed the title just a bit to help it get noticed.

If you don't get a response within a couple of days, either contact the site Admin directly by PM: Ferrariadmin, or shoot me a PM and I'll be happy to.

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post #3 of 18 Old 06-11-2015, 12:00 PM
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There should be another option with payment without using an account.

Lee
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post #4 of 18 Old 06-11-2015, 11:57 PM Thread Starter
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I don't get that option. In the past I have used it, but it seems that this is no longer available for Dutch users. You HAVE TO open an account to pay.


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post #5 of 18 Old 06-12-2015, 12:43 AM
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I also have not renewed my membership. I refuse to use Paypal and, in France, I also do not get any option to avoid Paypal. I am ready, (and waiting!) to rejoin once there is an acceptable payment method.
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post #6 of 18 Old 06-12-2015, 07:08 AM
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You should have the option to pay without an account with the other subscription options. It's just the "One Year (Auto Renew)" subscription that's lacking the option to pay without an account.

NigelV12, can you try clicking on the other subscriptions and see if the "Don't have a PayPal account?" option is available to you?. Make sure you change the https://www.paypal.com/ca/ (canada) to https://www.paypal.com/fr/ .

~Kay
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post #7 of 18 Old 06-12-2015, 09:27 AM
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@Kay PM sent

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post #8 of 18 Old 06-13-2015, 11:07 PM Thread Starter
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Quote:
Originally Posted by ferrariadmin View Post
You should have the option to pay without an account with the other subscription options. It's just the "One Year (Auto Renew)" subscription that's lacking the option to pay without an account.
This is, in fact, not true. The option is not available on any of the options.


Onno



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post #9 of 18 Old 06-14-2015, 10:33 AM
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My experience is the same as Onno's.
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post #10 of 18 Old 06-15-2015, 05:49 AM
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When you guys click on your subscription, which one do you choose?

Don't choose "One Year (Auto-renew)", click on the other ones. It should take you to the second image. You can either log in to pay with PayPal or if you're not a member, you can use your credit card to pay with PayPal.

If you don't have that option, take a screen shot and show me, I will have to ask our management team if we can do something about this.

Lee
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post #11 of 18 Old 06-15-2015, 10:40 AM
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I have tried clicking on one year, two years and three years. In all cases I get the same screen, which only gives me the option of creating a Paypal account.
I don't know how to take a screen shot. Do you want to send me a PM explaining how I do that?
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post #12 of 18 Old 06-16-2015, 09:03 AM
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PM sent.

Lee
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post #13 of 18 Old 06-16-2015, 11:50 PM Thread Starter
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Quote:
Originally Posted by ferrariadmin View Post
When you guys click on your subscription, which one do you choose?

Lee
I already answered that question. NONE give the possibility of paying without an account.


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post #14 of 18 Old 06-17-2015, 07:26 AM
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https://www.paypal.com/nl/cgi-bin/we...aadc95fab80c37

One last test. Can you try the link I have posted and see if the option is there?

~Kay
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post #15 of 18 Old 06-17-2015, 08:39 PM Thread Starter
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This link tells me cookies are switched off. If I click the link "Turn on cookies" I get the general PayPal website where I can log into an account or can open an account.

Onno



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post #16 of 18 Old 06-19-2015, 05:23 AM
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Nigel sent me an email. I see what's going on.
It looks like credit card option is only available in specific countries. But I'm wondering if you can switch your country to another country and pay using the no account option?

The reason why we chose to only use PayPal is because it's a lot more organized than have multiple payment options and it helps both the merchant and buyer keep record of our statements. especially if either company makes a mistake or something goes wrong with the payment, the buyer can always file a dispute and notify us.

Lee
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post #17 of 18 Old 06-19-2015, 09:22 AM
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@Lee. If you want me to renew my menbership, you need to find a way without paypal. The network is not stupid. The country location is defined by the IP address.
Between me and Onno you have at least two European countries where Paypal operated this way. PLEASE find a non Paypal solution. I hope that is clear.
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post #18 of 18 Old 06-22-2015, 09:13 AM
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The only other option I can think of is for you to ask a friend on the forum to help you pay for it and we can transfer the subscription over to your account. They will need to cancel the second subscription after payment unless you would like for it to renew itself.

~Kay
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