Plug for Ferrparts

cribbj · 02-08-2012, 07:39 AM

Just wanted to pass along a good buying experience I had recently with Russ @ Ferrparts.

I'd placed a small order with him for some used and NOS parts, and it arrived promptly but was missing 2 pieces (although they were shown on his packing list). I advised him of the missing parts and asked for replacements.

By rights, since the parts were shown on his packing list, he probably could have said "tough", and I would have been SOL, but he didn't. He took me at my word, and sent replacements.

This is not meant to take anything away from Daniel and other vendors that do a great job for us, but I find it unusual (and heartening) that a used parts vendor has this type of attitude and concern for his customers.

Granucci · 02-08-2012, 08:33 AM

Good to hear. Especially since in my area.

champagne612 · 02-08-2012, 05:00 PM

Great post - good news rarely travels!

KonaDog06 · 02-08-2012, 05:33 PM

Russ is my connection at Ferrparts as well. Believe he is one of the owners. I second the comments, only the best service.

Bill
FL

Bill · 02-08-2012, 07:00 PM

That is good news !

cheers,

Bill

Cleonard · 02-13-2012, 08:48 AM

Same experience here, also dealt with Russ. Won off Ebay a 3-spoke non airbag steering wheel for my 456. It arrived as just the wheel, no hub. The wheel is sold by Ferrari as a wheel/hub combo, so I couldn't order just the hub. There was only one picture in the auction, so I couldnt tell it didn't have the hub. It won't bolt to the airbag hub, so I emailed him thatI needed the hub. They scrounged and found it on a steering rack. The hub worked, but it was missing the outer sleeve. Again, the scrounged and found it. Numerous emails but Russ never lost his cool with me or blew me off. Got me the parts I needed and life is great. A very good used parts supplier.

Colby

tazandjan · 02-13-2012, 10:25 AM

Colby- Welcome to Ferrari Life. Your name sounds familiar. Introduce yourself in member intros so we can get to know you better. Good traffic in member intros.

KonaDog06 · 02-13-2012, 12:17 PM

[QUOTE=KonaDog06;176973]Russ is my connection at Ferrparts as well. Believe he is one of the owners. I second the comments, only the best service.

Would like to edit my comment above as have only used Russ and Ferrparts for new parts. They are very competitive on new Ferrari parts pricing.

Bill
FL

Cleonard · 02-13-2012, 12:36 PM

Taz - I bounce around on a few forums (Ferrarichat,Ferrarilife,Maseratilife) as I own a '03 360, '98 456, and '04 Gransport.

Colby

02-08-2012, 07:39 AM	#1
cribbj Owner Elite Member Join Date: Apr 2010 Location: Houston Ferrari Life Posts: 737 Name: John	Plug for Ferrparts Just wanted to pass along a good buying experience I had recently with Russ @ Ferrparts. I'd placed a small order with him for some used and NOS parts, and it arrived promptly but was missing 2 pieces (although they were shown on his packing list). I advised him of the missing parts and asked for replacements. By rights, since the parts were shown on his packing list, he probably could have said "tough", and I would have been SOL, but he didn't. He took me at my word, and sent replacements. This is not meant to take anything away from Daniel and other vendors that do a great job for us, but I find it unusual (and heartening) that a used parts vendor has this type of attitude and concern for his customers. '99 550, Rosso Corsa / Nero, S/N:114654, Assy: 31836, Engine: 52084 High mileage, low compression, and missing on a few cylinders.....just like my cars.

02-08-2012, 08:33 AM	#2
Granucci Owner Elite Member Join Date: Jan 2007 Location: far and away Ferrari Life Posts: 5,047	Good to hear. Especially since in my area. Guide to the Galaxy: Don't Panic Rik -- LAH ! Current: 1990 Mondial T Cabriolet : Red/Tan 1995 456 GT 2+2 : Roso Metalizzato [Fer 311/C] & Tan

02-13-2012, 10:25 AM	#7
tazandjan Owner Elite Member Join Date: Aug 2011 Location: Albuquerque, NM Ferrari Life Posts: 3,603 Name: Terry H Phillips	Colby- Welcome to Ferrari Life. Your name sounds familiar. Introduce yourself in member intros so we can get to know you better. Good traffic in member intros. Taz Terry Phillips Present: 575M 135171 Past: Dino 246 GT 02984, 365 GTB/4 14009, 308 GTS 25125 Every day I look around, and if nobody is shooting at me, it is a pretty good day.

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02-08-2012, 05:00 PM	#3
champagne612 Owner Elite Member Join Date: Sep 2010 Location: St Louis Ferrari Life Posts: 4,631 Name: Doug	Great post - good news rarely travels!

02-08-2012, 05:33 PM	#4
KonaDog06 Owner Join Date: Aug 2011 Location: Central Florida Ferrari Life Posts: 51 Name: Bill	Russ is my connection at Ferrparts as well. Believe he is one of the owners. I second the comments, only the best service. Bill FL

02-08-2012, 07:00 PM	#5
Bill Owner Join Date: Aug 2011 Location: Los Angeles Ferrari Life Posts: 126 Name: Bill	That is good news ! cheers, Bill

02-13-2012, 08:48 AM	#6
Cleonard Elite Member Join Date: Nov 2011 Ferrari Life Posts: 3	Same experience here, also dealt with Russ. Won off Ebay a 3-spoke non airbag steering wheel for my 456. It arrived as just the wheel, no hub. The wheel is sold by Ferrari as a wheel/hub combo, so I couldn't order just the hub. There was only one picture in the auction, so I couldnt tell it didn't have the hub. It won't bolt to the airbag hub, so I emailed him thatI needed the hub. They scrounged and found it on a steering rack. The hub worked, but it was missing the outer sleeve. Again, the scrounged and found it. Numerous emails but Russ never lost his cool with me or blew me off. Got me the parts I needed and life is great. A very good used parts supplier. Colby

02-13-2012, 12:17 PM	#8
KonaDog06 Owner Join Date: Aug 2011 Location: Central Florida Ferrari Life Posts: 51 Name: Bill	[QUOTE=KonaDog06;176973]Russ is my connection at Ferrparts as well. Believe he is one of the owners. I second the comments, only the best service. Would like to edit my comment above as have only used Russ and Ferrparts for new parts. They are very competitive on new Ferrari parts pricing. Bill FL

02-13-2012, 12:36 PM	#9
Cleonard Elite Member Join Date: Nov 2011 Ferrari Life Posts: 3	Taz - I bounce around on a few forums (Ferrarichat,Ferrarilife,Maseratilife) as I own a '03 360, '98 456, and '04 Gransport. Colby